Headout: Privacy Policy

Last Updated: 31st March 2025

Why this Privacy Policy?

Headout is vigilant and committed towards the protection and management of Your Personal Information. Thus, Headout has implemented this Privacy Policy that aims to safeguard Your Personal Information.

This Policy, describes inter alia Headout's procedures for the collection, processing, disclosure and protection of Your Personal Information when You i.) as a user access our website www.headout.com or its mobile application ("Platform"), or ii.) as Supply Partner access https://hub.headout.com/ ("Headout Hub") or iii.) as an Affiliate Partner access https://partner.headout.com/affiliate/ ("Headout Partner Platform") or iv.) as Creator Partner access our creator site ("Creator Platform") [Platform, Supply Partner Platform, Affiliate Partner Platform and Creator Platform shall together be referred as "Headout Platform"]. This Policy also intended to guide You about Your privacy rights. Under this Policy, we have also suggested how You can contact Us in case You have any issues/doubts.

Please note that we use Your Personal Information to inter alia provide You with the service(s) available on the Headout Platform in the best possible manner, improvise the overall usage of the Headout Platform and to carry out other processing activities outlined in this Policy.

This Privacy Policy shall not be applicable to third-party websites/apps that may be linked to Headout Platform. Users are requested to refer to respective third-party websites/apps' privacy policies to understand how their Personal Information will be collected and processed by such websites/apps.

This Privacy Policy shall be read along with the Terms of Use, Supply Partner Agreement, Affiliate Partner Terms and Creator Terms and all capitalized terms used, but not defined herein, shall have the respective meanings as ascribed to them in the aforesaid different terms. In case of any overlap or non-alignment in terms of interpretation, final decision shall always be taken by Headout and You shall not interpret the terms as per your own convenience.

How are You bound by the terms of this Privacy Policy?

By using or accessing the Headout Platform, You agree to the collection and use/processing of Personal Information in accordance with this Privacy Policy. This collection of information is necessary to provide the services on Headout Platform. In case of any doubt, reach out to us on [email protected].

Terms referred to in Privacy Policy

For the purposes of this Privacy Policy:

• Account means a unique account created for You on the Headout Platform to access Our service or parts of Our service.
• Company (referred to as either "Headout", "the Company", "We", "Us" or "Our" in this Agreement) refers to Headout. Inc., its affiliates, subsidiaries and/or any other body corporate related to Headout.
• Cookies are small files that are placed on Your computer, mobile device, or any other device by Headout Platform, containing the details of Your browsing history among its many uses.
• Device means any device that can be used to access the Headout Platform such as a computer, a cellphone, or a digital tablet.
• Personal Information is any information that relates to You and helps in your identification. Personal Information is shared by You while availing services available on the Headout Platform. Headout collects this from You to provide You with services available on the Headout Platform and to fulfil its different legal obligations. Please refer to pointer 5 (What type of information is collected by Headout?) for detailed information.
• Privacy Policy/Policy means and includes this document and amendments that may be made to this document in future. This shall also include any other document that Headout may come up with in future around this policy.
• Social Media Platforms refer to platforms like Facebook, Instagram etc. that are used to communicate with the Company in different scenarios and/or to create a login account on the Headout Platform.
• Service Providers refers to the sellers/supply partners listed on Headout Platform including affiliates and other business partners.
• Third Party Vendors refers to third-party companies or individuals that may be engaged by the Company for the smooth and error-free performance of the Headout Platform. These third parties may also be engaged by the Company for better facilitation of services available on the Headout Platform which includes analysing Your usage of the Headout Platform.
• User refers to any person who visits/shows interest/avails any Service available on Platform
• Website refers to www.headout.com
• You/Your shall mean the User, Service Provider and Creator Partner

Why does Headout collect Your Personal Information?

The Personal Information and other related information are collected by Us to inter alia help Us provide You the services available on the Headout Platform and also to carry out other processing activities outlined in this Policy.

What type of information is collected by Headout?

Personal Information:

The Personal Information that We collect about You depends on various variables including but not limited to the context of Your interactions with Us, the products, services, and features that You use, Your location, and the applicable laws. The Personal Information collected by us can be divided into two heads i.e. Non-Identifiable Personal Information and Personally Identifiable Information.

"Non-Identifiable Personal Information" is information that cannot be used to identify You or a person in specific. This data could also be anonymous in nature. This data includes but is not limited to aggregated data around the use of services available on the Platform, masked IP addresses etc. "Personally Identifiable Information" is information that is personally identifiable to You and that can be used to distinguish or trace Your identity. This information is also collected by Us in order to provide You with access to certain features of Headout Platform. This information includes but is not limited to information such as name, social security number, date and place of birth, phone number, address, email ID, payment/card details etc.

Automated Information:

When You access Headout Platform, some of Your information gets automatically captured. This automated information that We capture falls under the Non-Identifiable Personal Information category. Following are the broad types of information that get automatically captured:

• Device information such as the browser used for accessing the Headout Platform, the device used for accessing the Headout Platform, operating system, application version number etc.
• IP information is also captured when You access the Headout Platform.
• Behavioural information i.e. how You are accessing Headout Platform, What different sections of the Headout Platform You access, duration of Your access etc.
• Date and time when You access Headout Platform.

All the aforesaid information captured automatically is used for the following purposes:

• To ensure the security of Our IT systems, for example, to defend against specific attacks on Our systems and to recognize attack patterns;
• To load balance, i.e., to distribute access to Headout Platform across several devices and to be able to offer You the fastest loading times;
• To understand Your demographics, interests, and behaviour so that the best services can be provided to You;
• in the event of specific indications of criminal offences, to enable criminal prosecution, avoidance of harm, or legal punishment;

Cookies:

Additionally, We also use different types of cookies to track Your usage of Headout Platform and store certain information that further helps us to provide You with more personalized services. There are certain cookies that may get placed on Your Device because of Your usage of any services available on Headout Platform.

Broadly, We use two different sets of technologies under this head i.e.:

• Cookies or Browser Cookies. it is a small file that automatically gets placed on Your Device when You access Headout Platform. You can instruct Your browser to refuse all Cookies or to indicate when a cookie should be saved. In case, if You do not accept Our Cookies, You may not be able to use some parts of Headout Platform.
• Web Beacons. Also referred to as clear gifs, pixel tags, and single-pixel gifs that are attached in various sections of Headout Platform and Our emails that permit us to monitor and understand the activity of Users.

These Cookies stored on Your Device can be "Persistent" or "Session" Cookies. Persistent Cookies are the ones that remain on Your Device even when You go offline, whereas, Session Cookies are automatically deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

For what do We use Your Personal Information and with whom do We share it?

Your Personal Information collected while You access Headout Platform is used only for lawful purposes and with an aim to provide You the services. We do not sell or rent this information to anyone nor do We share Your information with any third party, unless otherwise provided under the applicable law and specified in this Privacy Policy and/or other than as necessary to fulfill Your request. In case, any of Your information is shared with a third-party in compliance with this Privacy Policy and if they process any of such information, the same will be done in accordance to their respective privacy policies. We request You to refer to the privacy policies of such respective third parties on a pro-active basis.

The Personal Information collected from You is used in the following manner:

• For booking purposes: We use Your Personal Information, which may include Your and Your fellow travellers' name, email ID, payment details etc., to ensure that all bookings made on Headout Platform are concluded and enjoyed in satisfactory manner.
• For marketing purposes: We do run marketing and promotional campaigns along with the Service Providers and/or any other third parties and We may use Personal Information, which may include name, email ID, contact details, etc., to ensure that requisite benefits are passed on to Users under such marketing and promotional campaigns. Additionally, Users may also receive emails/notifications regarding marketing campaigns, newsletters, reward programs, and exclusive promotions offering special deals. Under this section, we shall also use the content submitted by the Content Creator for running promotional activities for Headout.
• Customer service: Headout also uses the information provided by the Service Providers (which may include personal data) to provide all sorts of support services. This may include but is not limited to, responding to requests, questions, or concerns from Service Providers or Users.
• Registration and administrative purposes: Headout also uses contact details, and financial data to effectively manage the commercial arrangement with the Service Provider. Any information, including a Service Provider's name and address, will be used in accordance with this Policy and the agreement entered into with the Service Provider.
• For other reasons: We may also use Your Personal Information for several other reasons that include but are not limited to –
  • Provide, maintain, and improvise Our services;
  • Communicate with You for different purposes including but not limited to keeping You informed about any updates with regards to the services availed on the Headout Platform;
  • Any changes made on the Headout Platform;
  • For customer service purposes;
  • For seeking reviews of services;
  • For survey purposes;
  • For banking purposes;
  • For any other purpose to provide You with best of the services.

We share Your information with various third parties, including parties in other countries outside the United States of America, for purposes as mentioned hereinbelow:

• With Service Providers: We may share Users' Personal Information with Service Providers to offer Users certain products, services, or promotions.
• With Third Party Vendors: We may share Your Personal Information with Third Party Vendors to monitor and analyze the use of Our Service, contact You or initiate such appropriate action required to provide you Our services.
• With affiliates: We may share Your Personal Information with Our affiliates, in which case We will require those affiliates to honour this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners, or other companies that We control or that are under common control with Us. For reference, the list of our subsidiaries with which We may share Your Personal Information as a part of operations are:
  • Tourlandish Online Ventures Private Limited
  • Headout Europe GmbH
  • Headout Events Tickets LLC
  • Headout UK Limited
• With payment partners: for concluding the services provided through Headout Platform You will be required to make a payment or share your financial data with us like bank account/card details. We will process the relevant Personal Information required in each case depending on the services availed on Headout Platform. Similarly, some of Your Personal Information will be processed by parties who assist in the processing of the payment including but not limited to payment gateways, banking partners, or any other third party that may be engaged in such process.
• With a corporate: We may share or transfer Your Personal Information with a corporate in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With other users: when User shares Personal Information or otherwise interacts in public with other Users on the Platform or any other third-party/social media platforms, such information may be viewed by all users and may be publicly distributed outside. If User interacts with other Users or registers through third-party/social media platforms, User's contacts on the third-party/social media platforms may see User's name, profile, pictures, and description of its activity.

Apart from the scenarios enumerated hereinabove, Your Personal Information may further be disclosed, if required:

• By law, by court order, by any enforcement authority or in reference to any legal purposes;
• For audit and compliance purposes;
• For any other purpose that is in the larger interest of You as a User.

Some of the third parties/vendors may choose to retain some of Your Personal Information. However, that is for limited purposes to provide You with services in compliance with this Policy or any other terms that may be applicable to You by way of separate arrangements arrived with You by Headout. Please note that these third parties/vendors have informed us that they are compliant with respective privacy laws and have a detailed privacy policy in place. If You want to know about these third parties/vendors you can raise a request by writing on [email protected] and we will try to address such requests in best possible manner.

User generated content and social media platforms:

Any content that is uploaded, submitted and/or posted by Users including but not limited to reviews, ratings, chats or discussions on the Platform or any social media platform is collectively referred to as, "User Content". User shall be solely responsible for the authenticity and correctness of all the User Content.

User Content posted by any User is visible to the other Users accessing the Platform or the social media platform where such User Content is posted. User agrees to have no objection regarding the same.

We may allow Users to create an account on the Platform using their personal social media accounts such as Facebook, Google etc. In such a scenario, We may capture some of Your Personal Information from Your social media account like Your first name, last name, email address, phone number, etc.

Further, when You interact with us on social media or through Our posts, We may collect and process the information that You may provide us during such interactions. This may happen when You "Like," "Share," or "Retweet" a post, leave a comment, or submit other content on Our social media platform. The processing of data in this regard is done in compliance with relevant privacy laws and to provide You with the best of services. Please also note that upon such usage of social media platforms, the privacy policies of those social media platforms and the privacy settings You have made with those social media platforms will also apply.

Data collection from Children

As per Our Terms of Use, We suggest that only a person who has attained the age of majority shall make the booking on the Platform. However, there could be certain scenarios where a booking will be made for children by a person who has attained the age of majority. For such scenarios, We would like to state that at Headout We value the privacy of everyone including children. If We receive the Personal Information of a child/ minor, We ensure that such information is processed lawfully and to the extent that consent is received for processing such information from a person of majority. In the event Headout becomes aware that the User is a minor or below the legal age to consent in the jurisdiction concerned, Headout reserves its right to terminate all services to such User/ Account without any prior notice.

For how long do We keep Your Personal Information?

Your Personal Information is retained on Our servers for such a period as may be required to meet the purpose for which such information was collected. However, We may retain Your Personal Information for a longer period, if in case required by law. Here is data retention schedule that further explains the retention period for each category of information collected from You:

The Retention Period may vary, in case You exercise your rights provided under clause 12 hereinbelow.

In case if You have any doubt or if You feel there is a category of information not covered in the retention schedule above, please feel to write to our DPO at [email protected].

Where Your personal data is no longer required We will ensure it is either securely deleted or stored in a format in which it will no longer be used by the business.

How do We protect Your Personal Information?

We have put in place reasonable security measures to keep Your Personal Information guarded against any form of unauthorized access. Under this process of keeping Your Personal Information guarded, We have deployed security protocols as well as technical and physical limitations on access. Please be assured that Your Personal Information can only be accessed by authorized personnel who are permitted to access Personal Information in the course of their work.

Where do We store Your Personal Information?

Your Personal Information is stored in personnel files or within the electronic records (on servers in the USA or other countries) of Headout.

Your rights towards Your Personal Information

If You have a data privacy request, such as accessing or deleting your data, please reach out to us at [email protected]. We will address Your request and respond within the applicable legal timeframe. You can also request a copy of the information we hold about You by emailing the same address. For any complaints regarding the processing of Your Personal Information, feel free to contact Us at the same email id. If You have any inquiries or concerns that require the attention of Our Data Protection Officer (DPO), kindly direct Your request to [email protected], and Our DPO will assist You accordingly. When handling any of these requests described above, We have the right to check the identity of the requester to ensure that he/she is the person entitled to make the request. In case of any complaint/disputes, You have the right to contact the supervisory authority of Your choice.

Additionally, as per law, You have the below mentioned rights available with You. To exercise these rights, You may raise a request by writing us at [email protected]:

• Right to Access Information You have the right to request, at any time, a complete summary of the Personal Information we hold about You.
• Right to Correct Inaccurate Data If You believe that any Personal Information We maintain about You is incorrect or incomplete, You may request its prompt correction.
• Right to Erasure You are entitled to ask Us to delete your personal data when it is no longer necessary for its original purpose, has been unlawfully processed, or where an applicable legal requirement for erasure exists.
• Right to Restrict Processing You may request that We limit how We process your personal data under the conditions specified under relevant law. This right can be invoked, for example, if You contest the accuracy of Your data or if You need it preserved solely for the purpose of establishing, exercising, or defending legal claims.
• Right to Data Portability You have the right to receive the Personal Information You have provided to Us in a structured, commonly used, machine-readable format, enabling You to transfer this data to another service provider.
• Right to Object You may object, at any time and on grounds specific to Your situation, to the processing of Your personal data. In such cases, We will halt the processing of Your data unless We can demonstrate compelling legitimate reasons for its continued use or that it is necessary for the exercise or defense of legal claims.
• Right to Withdraw Consent You have the right to revoke any consent you have previously given for the processing of your Personal Information at any time.

Interpretation of Privacy Policy and Changes in it

Since this Privacy Policy is commonly applicable on all of our Users, Supply Partners, Affiliate Partners, Creator Partners etc., it shall always be interpreted with either the [Terms of Use], [Supply Partner Agreement], [Affiliate Partner Terms] and [Creator Partner Terms] for better understanding and interpretation. In the event of any discrepancy, inconsistency, or conflict between the English version of this Policy and any translation, the English version shall prevail and govern the interpretation and enforcement.

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will also put a "Last updated" date tag at the top of this Policy, whenever it stands updated. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.